This Privacy Policy explains how Global Tutor Marketplace collects, uses, stores and shares information when you use the platform. The Super Admin can update this policy to reflect the platform's actual practices and legal obligations.
1. Information we collect
Depending on how you use the service, we may collect account details such as your name and email address; profile and tutor application information; country and region; courses, bookings, ratings, messages and support requests; transaction references and payment status; and technical information such as log data, device/browser details and security events.
2. How we use information
We use information to create and manage accounts, match students with tutors, provide courses and bookings, process payments, maintain balances and transaction records, send service notifications, respond to support requests, protect the platform against fraud and abuse, improve the service, and comply with legal obligations.
3. Sharing information
Information may be shared with relevant students or tutors when needed to provide a requested service, with payment providers to process transactions, with hosting and technical service providers that support the platform, and with authorities where required by law. We do not publish private account credentials or payment secrets. Payment-card details may be handled directly by the selected payment provider rather than stored by the platform.
4. Messages and public profiles
Information you place in a public tutor or user profile may be visible to other visitors. Messages and support requests are used to provide the requested communication and support features. Do not include passwords, full payment-card details or other highly sensitive information in messages.
5. Cookies, sessions and security
The platform may use cookies or similar technologies to maintain secure sessions, remember preferences and protect accounts. We use reasonable technical and organizational measures to protect information, but no online system can be guaranteed completely secure.
6. Retention
We retain information for as long as reasonably necessary to provide the service, maintain financial and transaction records, resolve disputes, enforce our terms and meet legal obligations. Retention periods may differ by information type and applicable law.
7. Your choices and rights
Depending on your location and applicable law, you may have rights to access, correct, export or request deletion of certain personal information, or object to or restrict certain processing. Some records must be retained for security, financial, contractual or legal reasons. Contact the platform to submit a privacy request.
8. Children
The platform is not intended to be used by children in a way that violates applicable law. Where a parent or guardian's involvement or consent is required, users must follow those requirements.
9. Third-party services
Payment providers and other external services may process information under their own privacy notices and terms. Review those notices before using their services.
10. Changes and contact
We may update this policy as the platform changes. The latest version will be published on this page. For privacy questions or requests, contact the platform using the support contact details published on this website.